FAQ
Cancel or change an order
Return an item / order
Time and method of repayment
Monitoring and control reception
Command refused / no recover
Be delivered outside France
Receive our special offers


Cancel or change an order :

Before confirming your order, you can check the contents and if necessary modify it.
Once the order is confirmed, you will not be able to change yourself.
Contact us in promptly to inform us of the change you want to bring to your order.
You can contact us:
By e-mail, giving us your order number, the change that you wish, and phone number in case we need to contact you.

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Return an item / order:

If all or part of the order does not suit you, you have: a period of 14 days from the receipt of your order date to exercise your legal right of withdrawal (pursuant to Law No. 2014-344 of 17 March 2014 on consumption, called "Hamon Act"), and to return the the product (s).
Product returns submitted after the contractual cancellation period will not be accepted.
Return one or more products:
All products or materials must be returned to Vision'hair diffusion in a state for a new marketing (product in perfect condition, with their original packaging, accessories, manuals ...).
No return of a product or material will be used took into account.

To request a return, simply:
go into your account, in "order history" to open the command you wish to return one or more items, then select the items you want to return (s) and amount, indicating the reason for the return and click "send the request back."
Upon receipt of your request, we will respond within a maximum period of 24 hours.
In case of return for an exchange same approach, the longer it will attach to your return a check for € 4 for shipping the item to be exchanged.
For other questions, you can contact customer service Vision'hair diffusion : contact
Or to return the item (s) you can use the original box used for shipping if possible. If this is not the case, we ask that you pack the product or products carefully to avoid problems when returning.

The return address will be communicated by email.
Return costs remain at your expense, except in case of lack of conformity of products delivered over to your order.
When returning a complete control, the amount of postage will be charged to refund money for costs incurred to ship the order by Vision'hair diffusion.

The buyer or the sender of the command is responsible for any risk related to return of the item (s). He will keep in his possession the proof of return until confirmation of receipt of returned in perfect condition by Vision'hair diffusion. This will serve as proof of deposit to make on behalf of his dealings with the carrier in case of loss or damage to the parcel.
refund:

Upon receipt and verification of the item (s) returned (s), we will refund or exchange the product
The ordered products have been the subject of a discount will be refunded the amount, less the discount granted.
The customer will not be reimbursed for products or orders paid for with vouchers in the form of having (valid 1 year).
If you have given us your email address, you will receive a confirmation of acceptance of email account you return.
Reimbursement will be made within a maximum period of 14 days after the return receipt.

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Time and method of repayment:

Your refund request is processed within a maximum period of 14 days after contacting Vision'hair dissemination and have returned the intact or products in their original packaging.
You will be informed (s) email monitoring application.
The refund will be made directly to the card used for purchase.
Customers who pay in check or transfer will have to submit a bank account statement for reimbursement.
Customers who paid for their purchases using gift vouchers will be reimbursed in the form of having valid for 1 year.
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Monitoring and control reception

Follow-up:
Once you complete your order, it appears in your account, in the "My Orders". (If it does not appear to contact us)
Once she was prepared and shipped, a tracking number will be sent by mail. And saved in your account.
It allows you to track the delivery of your order.
Find your order and tracking number on the home page of your account, category: historical and retail orders.
Click this number to track the transport your order shipment by Vision'hair diffusion.
You will be redirected to the carrier's website.

Order reception:
All our packages are delivered against signature.
Be sure to check its status, if wet or damaged parcels, refuse it, stating damaged parcel, whether approved for yourself or someone else.
Thank you to inform us by email of the refusal of your order and tell us the reason.
We will not accept claims for damage, if the parcel was accepted.
You have not received your order.
If you have not yet seen the status of your order or shipment, click here
After clicking on your order tracking number, if you find that the flow is not one announced.
The delivery means in working days (Monday to Friday).
It is therefore necessary to exclude Saturdays, Sundays and public holidays possible delivery time.
Contact us stating your order number and we will arrange with the carrier.

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Ordering refused / no claim.
Ordering refused:

In case the order is returned to us with the following reason: refused a € 6 fee will be charged to refund money for costs incurred to ship the order by Vision'hair diffusion.

Ordering unclaimed :
In case the order is returned to us with the following reason: unclaimed, a charge of € 6, you may be asked for the return of the said order.
Sometimes the calling to removed the parcel from the post office is not in put in your mailboxes. That is why we invite you to follow the delivery of your order via the link we send you the date of shipment of your order, which is also located in your online account. You simply click it to be informed of the status of your order
Commande retourné pour adresse incomplète ou erroné :
In case the order is returned to us as reason: incomplete or wrong address, a charge of € 6, you may be asked for the return of the said order.

We invite you to check before you confirm your order:
•    As the shipping address is the one recorded or want to be delivered.
•    The company's name is noted for orders shipping companies.
•    That the access codes are rated. (All deliverymen do not have the input codes)

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Is delivered outside of France:

Vision'hair diffusion, can deliver your orders to the address of your choice in Metropolitan France, Corsica, Monaco, most countries of the European Union, the French Overseas Departments and Territories and some other destinations in the world. See

Orders delivered outside the European Union are billed duty free.
Customers will have to pay any customs tax, in no case customs fees can be claimed at vision-hair.net

Important: we will not be able to deliver the following products * in orders to the French Overseas Departments and Territories, the armed postal sectors, and other destinations of the world.

In the case where an order to its destinations contained one of his articles, we would be forced to withdraw it and refund it.

* The perfume, because of its alcohol content, and aerosols (sprays, lacquers, foams) are considered hazardous products by the regulation of air transport.
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Receive our special offers :

And to disclose in some cases and in any form whatsoever the email address of its clients to another company e-shops and others.

If you wish to receive our newsletters or promotional offers, simply:
Our commitment: Vision-hair dissemination undertakes to send at most 4 newsletters or promotional offers per month to its customers.

•   If you are not a client, note down your e-mail address of the site in "Newsletter".
•   If you are a client, select "Sign up for our newsletter" in my personal information in your account.
•   If you no longer wish to receive our newsletter simply uncheck the box.

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Here are some answers to frequently asked questions:

Delivery time:                         In 48h to 72h for France
Delivery area:                         Delivery on France, part of Europe and some countries of the world(See delivery)
Cost of delivery:                    See delivery
Payment method:                 Credit Card; check; Transfer; PayPal.
Can we buy at the store?:    YES I AM
Can buy it online and collect the order at the store: YES
I made a mistake in choosing my payment method!
If you have chosen a regulation transfers instead of credit card and your order is validated, place another order by credit card, we will cancel the order by bank transfer.
How to make a bank transfer:
Simply log into your online account and to transfer location: enter our bank details, write down your name and Order number and confirm. (Generally the transfers are made in 24 or 48 hours)
I can not find your bank details. Here are our details to make your payment:
IBAN : FR76 1009 6180 9200 0639 4250 178  /   BIC   : CMCIFRPP
I have not received my order confirmation!:
Some message systems may classify our emails in spam (To remedy this you can add to your contact our email address : contact@vision-hair.net)
In your account ordering should appear above.
I have not received my new password!
Just write to us via "contact us" and we will send you a new password
Where is my order?
  Find your order and tracking number on the home page of your account. Click this number to track the transport your order shipment by Vision'hair. You will be redirected to the carrier's website. In case of problems,contact us

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