Informations légales

Company Information
Protection of personal data

These general conditions of sale are intended, first, to inform any potential consumer on the terms and conditions under which the seller makes the sale and delivery of the ordered products and, secondly, to define the rights and obligations of the parties under the sale of goods by the seller to the consumer. They apply, without limitation or qualification, to all sales by VISION'HAIR, products offered on its website.
Consequently, the fact that anyone ordering a product offered for sale on the website VISION'HAIR wins full acceptance of these terms and conditions which the Buyer acknowledges before his order.
The Buyer before his order, declare that:
- The purchase of products on the website VISION'HAIR is not directly related to his professional activity and is limited to a strictly personal use;
- Have full legal capacity, allowing him to engage under these terms and conditions.
VISION'HAIR The company reserves the right to modify at any time these terms and conditions.

Company Information
This website is the property of VISION'HAIR Diffusion.
SARL with a capital of 58 000 Euros
Siege social : 8 Avenue LOUIS ARMAND - 38180 - SEYSSINS
Registered in the commercial register of companies GRENOBLE. FRANCE
SIRET :  439 316 456 00011
N° TVA  FR 01 439 316 456

Article 1 - Objet

Les présentes conditions générales de vente (ci-après CGV) s'appliquent aux contrats de vente conclus entre la société VISION'HAIR, immatriculée en France et les clients de son site de commerce électronique accessible par l'adresse

Article 2 - Acceptance of Terms
The fact that a user log on site, to validate his cart and confirm the order, is full acceptance of Terms.
These Terms are applicable to all transactions in goods and whatever the place of their final destination.

Article 3 - Order
3.1 order
To order the customer must have an account or "order as a guest."
The customer's email address must be valid in order to receive any information regarding the order (summary followed ...).
To order the customer selects one or more products in the shop. This is a commercial offer of products in the stocks, which can in no way be considered a permanent offer.
The order made by the validation by the customer the order summarizing all of the terms of sale and the payment of the price. Click made by the client on the "confirm order" is confirmation of the order and acceptance of Terms.
Following this click, the customer will receive an email summary of the order.
It will also be consulted in the "Space account.

3.2 order tracking
To follow his order the customer will receive by email a link that will be available in his account.
It will be automatically informed of the situation of the package.
We remind you that sometimes the received parcels instance is not let in your mailbox, that is why we invite you if you have not received your package within days of placing your order check in your account the situation of your package.
If your parcel forwarding: no claim to the post office, will be charged € 6 for France and the total shipping costs for other countries.

Article 4 - Price
All price offers on the site are in Euros, all taxes included (Ormis for deliveries in the DOM / TOM and other countries and there prices are excluding taxes), excluding the shipping, or provision (see transport) and are likely to change during the year, provided that the products ordered are invoiced at the price in effect at the time of the order.
The products remain the sole VISION'HAIR property until full payment is received by VISION'HAIR.

Article 5 - Product Availability
In case of unavailability of product after placing the order, VISION'HAIR agrees to notify you via email within 48 hours, and tell you the waiting time for receiving this product.

Article 6 - Transportation (costs, time and guarantee)
6.1 Transportation costs
Our products offered on the site are valid only within the limits of available stocks. To transport our packages, we use:
Socolissimo monitoring La Poste. This guaranteed delivery time from 2 days to 3 business days for mainland France and Corsica.
TNT for deliveries to businesses and relay package. Delivery in 24 hours. for France.
Rates and free of charged port are displayed on the TRANSPORT page.
Other destinations:
For deliveries to Germany, Belgium, Denmark, Canada, Spain, Finland, Great Britain, Ireland, Italy, Luxembourg, Norway, the Netherlands, and Sweden , Switzerland, the Dom Tom ect, we also use the Colissimo process monitoring La Poste. Delivery times vary from 4 to 10 days depending on destination.
The tariffs are displayed on the screen: TRANSPORT

6.2 Check the package at the reception
Upon receipt of the package by yourself or a third person, it is imperative to check the general condition of the package.
If the package is damaged, we recommend you refuse delivery, by state: DAMAGED.
Contact us and we'll take care of the dispute with the carrier and we will send you a new package replacement.
If the references cited above were not recorded! We will not take into account the complaint

6.3 Delivery time
Our delivery time is generally from 48h00. All orders placed before 15 hours from Monday to Thursday are shipped the same day, orders placed on Friday after 15 hours are dispatched on Monday (excluding holidays). Orders are shipped by Socolissimo monitoring, which allows you, through us, to trace your parcel if it fails you. If you are not present at the time of delivery, the Post leaves a delivery notice in your mailbox, so you can collect your parcel in your post office.
Caution: in the case of undelivered orders due to inadequate or incorrect address, the return will be borne by the purchaser.

6.4 Warranty
For the duration of the transport to delivery to the customer, VISION'HAIR assumes the burden of risk associated with the loss or damage.
In case of damage, damage or missing items, the customer must refuse the package by writing on the carrier's delivery and notify us no later than within 24 hours by e-mail or by registered letter to the registered office address (VISION'HAIR - Customer Service - 8 Avenue LOUIS ARMAND 38180 SEYSSINS Under these conditions only VISION'HAIR, proceed to remboursement or replacement.

Article 7 - Payments
The preparation of the order and its shipment to the customer will be made after confirmation of payment means and invoice flow on the customer's bank account.
Payment of the price is made in cash at the time of order, online, secure payment on managed pages hosted on the server
The customer accepts in advance and without reservation that VISION'HAIR shall make the secure transaction.
Payment can also be made by bank transfer or check in Euros payable to VISION'HAIR.
Sent to our office (VISION'HAIR - Customer Service - 8 Avenue LOUIS ARMAND 38180 SEYSSINS.
However, this payment method is reserved only for France, Monaco and Corsica AND DOM / TOM.
The order will then be shipped after receipt and payment is received.

Article 8 – Retraction
8.1 Products
In accordance with Article L121-16 of the French Consumer Code, the customer has a withdrawal period of 14 days from the delivery date of the goods ordered. The refund request must be made either by e-mail to or by registered letter addressed to the seat (VISION'HAIR - Customer Service -. 8, Avenue LOUIS ARMAND 38180 SEYSSINS costs of transportation incurred for the return home VISION'HAIR are the customer. The product must be returned in its original packaging, in perfect condition, unused without labeling any kind is accompanied by a copy of delivery. Vision-hair is granting the right to apply a discount if the conditions are not met. This discount will be made as a percentage, according to the condition of the returned equipment. The product reimbursement is due within a within 10 days from the date of receipt at VISION'HAIR provided it is found no abnormalities.
In all cases the shipping costs will not be reimbursed for the items or port was free a € 6 fee will be deducted from the refund.

8.2 Electrical appliances
All our appliances are sold with a guarantee strip affixed to the jack on the unit.
In case of damage to the seal is affixed to the taking of the exchange unit or refund will not be taken into account (any change or refund).
In all cases the shipping costs will not be reimbursed for the items or port was free a € 6 fee will be deducted from the refund.

Article 9 - Responsibility
The products are conform to French legislation. The photographs and reproduced and texts illustrating the products are not contractual.
Therefore, the responsibility of VISION'HAIR, do not be engaged in case of error in one of his photographs or one of his texts.
VISION'HAIR can not be held liable for breach of contract in case of shortage or unavailability, and force majeure.
Are considered as force majeure: climate and natural disasters requirements (fire, flood, snow, storms ...), war, riot, fire or all of the premises of the company VISION'HAIR or those of its suppliers, all of strike action or part of the staff or those of suppliers, total or partial strike of postal services and transport and / or communications, accidents, inability to obtain supplies, breakage or decommissioning of machinery and equipment of VISION'HAIR company and those of its suppliers, etc.
VISION'HAIR the company will keep the client informed, as soon as possible the occurrence of an event of force majeure.

Article 10 - Changing terms and conditions
Given the possible evolution of the site, VISION'HAIR, reserves the right to modify or alter at any time the terms and conditions. The new terms and conditions will, if necessary, to the attention of the online change per customer and will apply only to sales made after the change.

Article 11 - Protection of your personal data
11.1 Personal data
In accordance with the "and Freedoms" law, the processing of personal information about customers has been declared to the Commission Nationale Informatique et Libertés (CNIL).
The right (Article 34 of the Act of 6 January 1978) a right to access, modify, rectify and delete data concerning him, he can practice before the VISION'HAIR society.
The customer may change at any time, online data, in his "Space account." For removal request, the client can send a request by mail stating his full name, mailing address and email, at our headquarters:
VISION'HAIR - Customer Service - 8 Avenue LOUIS ARMAND 38180 SEYSSINS
In addition, the VISION'HAIR company agrees not to provide free or in exchange of information on its customers to third parties.

11.2 Cookie
For online purchases, our e-commerce site uses cookies to use. Cookies are used by VISION'HAIR, only in order to customize and secure service that is offered. A cookie is a file stored on the hard drive of your computer. It aims to report a previous visit to the site, your access and secure your data. If your browser does not accept cookies, Internet page appears showing you instructions on how to continue shopping ligne.itement or in exchange of information on its customers to third parties.

Article 12 - Applicable law - litigation - court
This contract is subject to French law. The language of this contract is the French language. In case of disputes, the French courts will have jurisdiction.